None even the biggest company is not immune from the issue of defective products, including Apple. Proof of this can be regarded as the recent launch of a program to replace parts iPhone 5. obvious that Apple is trying to correct their mistakes. How is the company organized the process, told journalists Bloomberg.
As the newspaper writes, the probability of detecting defects in the future Smartphones iPhone 6 is high enough, but with them will face only the first users. As a rule, buyers are turning to defect to the nearest Apple Store. The subsequent fate of these devices is unknown - the company has never spread about what she does with problem instances.
Troubleshooting technique for new products based on "analysis of early failures". It includes aspects such as disassembly of returned devices staff Apple Store, the study of the problems detected, correction, and then warning of producers from the supply chain. Therefore, Apple can not identify defects in the devices at an early stage and quickly make changes to the production process.
However, this technique does not always work. If the problems are massive, Apple launches program for free replacement parts. So in April of this year, the company began free repair smartphones iPhone 5, in which the problems were identified with the button Power. As part of the "iPhone 5 Sleep / Wake Button Replacement Program" corporations are required to replace the button in the event of a defect, even if the warranty for your phone has already ended.
In August, Apple has launched a program of free battery replacement iPhone 5 . For free repair device is sufficient to refer to an authorized partner of the company.